Booking & Payment
• Deposit Payment: A deposit must be paid within 7 days of booking. If payment is not received, your booking will be forfeited.
• Balance of Payment: The remaining balance must be settled within 72 hours of booking.
• Only online payments will be accepted via PayPal, Airbnb, Lekkesplaap, or EFT.
Cancellation Policy
• More than 1 month before check-in: 50% of deposit refunded (50% cancellation fee applies).
• More than 2 weeks before check-in: 25% of deposit refunded (75% cancellation fee applies).
• Less than 2 weeks before check-in: 0% deposit refunded (100% cancellation fee applies).
Example based on days before arrival:
• 59–30 days: 25% cancellation fee applies (75% refund).
• 15–29 days: 50% cancellation fee applies (50% refund).
• 0–14 days: 100% cancellation fee applies (no refund).
Guest Rules
• Identification: All guests must provide valid ID, driver’s licence, or passport at check-in.
• Confirmation Letter: A printed or digital booking confirmation must be shown at check-in.
• Capacity: Maximum occupancy for your unit may not be exceeded. If exceeded, you may be asked to vacate without refund.
• Noise & Nuisance: No disruptive behaviour. Guests who do not comply may be removed without refund.
• Group Bookings: May require extra deposits or indemnities.
• No Sub-letting: Bookings cannot be transferred or shared with unregistered guests.
• Breakages: Guests are liable for any damage to the unit or its contents.
• Indemnity: Only guests 18+ may sign the indemnity form at check-in. The signatory must stay for the full duration.
• Pets: No pets allowed (except certified service animals).
• Smoking: No smoking inside units, patios, or resort buildings.
• Liability: Management is not liable for injury, loss, or damage caused by natural disasters, theft, strikes, fires, government actions, or other external factors.
• Facilities & Amenities: May be subject to change or maintenance without prior notice.
